Thank you for shopping with CARvity Trade Hub Limited (www.carvity.com). We want to ensure your satisfaction with our products. Please read our refund policy carefully.
Returns and Exchanges
You have 15 days from the date of purchase to request a return or exchange.
To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.
Certain items are non-refundable, including items purchased with gift cards and those sold via clearance/sale items.
Once your return is received and inspected, we will notify you of its approval or rejection. If approved, the refund will be processed to your original payment method within 7-10 business days.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a prepaid return label for such cases and offer a replacement or a full refund.
A restocking fee of 10% may apply to certain returns.
Orders cancelled before shipment will receive a full refund. If the order has already been shipped, the standard return policy applies.
How to Initiate a Return/Exchange
To initiate a return or exchange, please contact our customer support team using the contact details in the contact section of this policy.
Details to Include in Your Return Request
Kindly provide your order details and reason for your return request to be swiftly and effectively processed.
1. Name of customer as captured on the sales receipt
2. Receipt of Payment
3. Contact details of customer to enable us contact you in good time
Please NOTE that this policy may be subject to change without prior notice. For the most up-to-date information, please refer to our Refund Policy webpage.
CARvity.com reserves the right to make the final decision on all refund requests.
Thank you for choosing CARvity.com. Your satisfaction is our priority
Last updated: 27 July 2023
If you have any questions on how to return your item, kindly contact us.
Phone: +234-809-4000-053 | +2348094416677
Thank you for your patronage.